Matlock owlMatlock
The Shoulder
37
mellow-lynx-585

Can I get my car out of the salvage lot while the claim is still open?

So I got hit pretty bad about a month ago — someone ran a red light and T-boned me on the passenger side. Totally their fault, police report backs it up, and I'm going through the at-fault driver's insurance.

Problem is my car got towed straight to one of those big salvage/holding lots and it's just been sitting there ever since. The claim is still open and the adjuster keeps saying they need more time to finalize the valuation.

Here's what's stressing me out: the impact cracked part of my door frame and there's a gap where weather is definitely getting in. We've had rain almost every week since the accident and I'm worried the interior is going to be completely trashed by the time this is settled. The car has sentimental value on top of everything else — it was my late dad's.

I'd really love to just have it towed back to my driveway or even a friend's covered garage so it's not just sitting exposed and deteriorating. Does anyone know if that's actually possible while a claim is still in progress? Like, will the insurance company push back hard if I try to move it? Do I need their permission first?

I've called the lot twice and they just tell me to talk to the insurance company, and the insurance company keeps putting me on hold forever. Feeling completely stuck and honestly kind of helpless right now. Any advice or experience with this would mean a lot.

image

8replies

Not sure what your claim is worth?

AskMatlock can connect you with an independent injury lawyer for a free case check — no pressure, no cost to start.

Check my case

0 / 4000 · posted under a randomly assigned handle

8 replies

  • 10
    warm-swift-413

    I went through almost this exact thing last year. My car sat at one of those lots for six weeks while the other driver's insurance dragged their feet. I eventually just called the lot directly, told them I wanted to retrieve the vehicle, and asked what paperwork I needed. Turns out the insurance company hadn't actually placed a formal hold on it — I just had to sign something and pay a small daily storage fee that had built up. Definitely worth a direct call to the lot and ask them specifically if there's a lien or hold placed by the insurer. Sometimes there isn't.

  • 11
    careful-raven-678

    Be careful here. The other driver's insurance has zero incentive to rush, and if they know your car is sitting in the rain deteriorating, some adjusters will actually use that as leverage to lowball you — claiming the damage is 'pre-existing' or 'compounded by storage conditions.' Document everything NOW. Take timestamped photos or video of exactly what the damage looks like before it gets worse.

  • 12
    wise-swift-289

    From my time working claims: the insurance company doesn't technically own your car, so they can't stop you from moving it in most cases — unless they've issued a formal salvage hold, which usually only happens after a total loss determination. Before that point, it's still your property. That said, moving it before they do their inspection could complicate things, so I'd get written confirmation (email is fine) that they've already completed or don't need a physical inspection before you tow it anywhere.

  • 12
    mellow-newt-426

    One thing worth knowing: storage fees at those lots can accumulate fast and sometimes become a dispute point later in the claim. If you do move the car, keep every receipt and document the date you moved it and why (weather damage concern is a legitimate reason). Send the insurance adjuster a brief email explaining you're relocating the vehicle to prevent further damage — that creates a paper trail showing you acted reasonably.

  • 4
    keen-otter-981

    I don't know much about the insurance side of things, but I just want to say — don't let the stress of all this pile up and affect your recovery. Seriously. The anxiety of dealing with a claim on top of healing from an accident is real and it takes a physical toll. Make sure someone is helping you advocate on this so you're not carrying it alone.

  • 14
    bold-hare-128

    Call the adjuster and put it in writing via email the same day: 'I am concerned that ongoing weather exposure is causing additional damage to my vehicle. Please confirm whether there is any hold preventing me from relocating it, and if not, I intend to move it within 72 hours.' That moves them off the fence real fast. Adjusters respond to timelines.

    • 14
      patient-finch-545

      The fact that it was your dad's car makes this so much harder. I'm really sorry you're dealing with all of this. Hoping you get some answers soon and can get it somewhere safe. 💙

  • 10
    steady-newt-730

    Not legal advice, but generally speaking, you have the right to access and protect your own property. If the insurer hasn't issued a formal hold or requested it remain for further inspection, you're likely free to move it. If there's any dispute later about damage, having photos and documentation of WHY you moved it (prevent further loss) typically works in your favor rather than against you. If the adjuster gives you grief, that might be a signal it's worth having an attorney send a short letter on your behalf.