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At-fault driver's insurer keeps saying 'low limits' — do I just eat the difference??

So I got hit about a week and a half ago and I'm still fuming about how this whole thing is going down.

I was driving through a green light at a normal intersection when a driver coming from a side street blew through what was clearly a stop sign and T-boned my passenger side. Cops came, report was filed, the other driver literally admitted to the officer he didn't see the sign. Open and shut, right?

Wrong, apparently.

I filed a claim with the at-fault driver's insurance the same evening. The adjuster who called me the next morning was almost cheerful when she told me the policy has "low limits" and that I should just run it through my own insurance. I have full coverage, but my deductible is $1,000 — why should I pay anything out of pocket when this wasn't even remotely my fault?

When I pushed back, she got vague. Wouldn't tell me the actual limit number, just kept repeating that it "may not be enough to cover everything."

My car got towed to an impound lot and storage fees are already stacking up. I also need a rental because I have to get to work. The adjuster mentioned they might cover a rental but said it would have to be "approved first" — whatever that means.

A few things I'm trying to figure out:

  • Can I demand they tell me the exact policy limits?
  • Am I stuck eating storage fees while they drag their feet?
  • If their limits genuinely don't cover everything, what are my actual options?
  • Should I be talking to a lawyer before this goes any further?

I feel like they're banking on me not knowing what I'm entitled to. Any experience with this kind of situation would be really helpful right now.

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