Dealer told us 30 days to add new car to insurance — turned out to be wrong. Now we have a claim.
So this is a mess and I'm still kind of in shock trying to figure out what went wrong.
We picked up a used car last week and the salesperson at the dealership — super confident, not a hint of uncertainty — told us we had a full month to get it added onto our existing policy before we needed to worry about coverage. We already have a policy with solid coverage on our other vehicle, so we weren't panicking.
Fast forward to yesterday. Someone clipped us at an intersection and it was clearly their fault, but here's where it gets complicated: when we finally called our insurer to report everything, the rep told us our policy's automatic coverage window for newly acquired vehicles is actually half what the dealer told us. We were past that window by the time the accident happened.
The agent we spoke to went ahead and added the car to the policy right then and there and said a claim was started, so I guess we wait? But I honestly don't know:
- Does the automatic coverage window come from the insurance policy itself, or is the dealer somehow responsible for giving us bad info?
- Can our existing coverage on the other car help at all here?
- Should we be documenting what the salesperson told us somehow?
- Is the at-fault driver's insurance even in play here since they hit us?
I'm not trying to scam anyone, we genuinely believed we were covered and were planning to call the insurer this week anyway. Just feeling really blindsided and don't want to get left holding the bag for something that wasn't our fault. Anyone been through something like this?