Husband got rear-ended, filed with at-fault driver's insurance — now total silence. Normal?
So my husband was rear-ended about two weeks ago on the highway — broad daylight, slow traffic, the guy behind him just wasn't paying attention. We have the whole thing on dashcam, which I'm really grateful for because it's crystal clear who's at fault.
The other driver is pretty young — early 20s — and the car he was driving seems to be registered to someone else, probably a parent or relative. The responding officer checked that the vehicle had active insurance and left it at that, but when we dug into the policy info the guy handed over, my husband's name obviously isn't on it anywhere. Not sure if that matters or creates a wrinkle.
Anyway, we filed a claim directly with the at-fault driver's insurance maybe ten days ago. Uploaded the dashcam footage, photos of the damage, the police report number, everything they asked for. Since then... crickets. No adjuster assigned, no follow-up email, nothing.
The damage isn't catastrophic — rear quarter panel is dented pretty bad, one tail light is cracked, and the trunk doesn't close cleanly anymore — but it's not nothing either. We got an estimate from a local body shop already.
Is the radio silence normal at this point? Should we be doing something we're not? Neither of us has ever been through this before (honestly feel lucky that this is our first time at 34 and 36), so we genuinely don't know if we're just being impatient or if we're getting the runaround. Any advice appreciated.