My insurance just emailed saying they're dropping their collection effort — can I still go after my deductible?
Hey everyone, long-time lurker, first time posting. Still kind of in shock about this email I got.
Back story: About 14 months ago I was rear-ended at a red light by someone who blew through the intersection. No question about fault — there were two witnesses, a dashcam on the car behind me, and the responding officer put the other driver at fault in the report. My car was totaled and I had to pay my collision deductible out of pocket while my insurance handled everything.
Fast forward to yesterday. I get this email from my insurer basically saying they are no longer pursuing collection or subrogation against the at-fault driver, AND they're "authorizing" me to go after my deductible myself if I want to — at my own expense, before the statute of limitations runs out.
I've been trying to call their claims line all day and keep getting transferred into a black hole. Nobody will tell me:
- What exactly happened with their subrogation attempt
- Whether they recovered anything from the other driver's insurer
- What my realistic options even are at this point
I'm not in a great financial spot. The accident wiped out most of my savings between the deductible, a rental car gap, and some medical stuff I had to pay out of pocket. The idea of hiring a lawyer and paying more money feels terrifying.
Is this email actually important? Do I have to do something right away, or is there a window? Has anyone else gotten one of these out of nowhere and figured out what to do next? Any direction would be really appreciated. 🙏