Insurance lowballed my totaled car — fighting back with my own comps, any hope?
So my car just got declared a total loss after some guy ran a red light and T-boned me last month. Thankfully I'm okay, just some whiplash I'm still dealing with, but now I'm in the thick of fighting the insurance company over what my car was actually worth.
They sent over their valuation and I nearly fell out of my chair. The number was way lower than what I've been seeing identical cars listed for online. When I dug into the comparable vehicles they used to justify it, something felt off — so I actually went through each one.
Sure enough, at least two of the comps were a completely different trim level than mine, one had a totally different drivetrain, and a couple were listed from dealerships hours away from me. Meanwhile, they're telling me they use strict geographic and mileage criteria... but apparently that only applies when it works in their favor.
I spent a weekend pulling my own comparables — same year, same trim, same drivetrain, similar mileage, within a reasonable radius. Every single one of them is listing for noticeably more than what they offered me. I put together a polite but detailed email laying all of this out and sent it over with links to the listings.
Now I'm just waiting to hear back and honestly feeling anxious about it. The offer they gave me doesn't even get me into something comparable on today's used car market, which is still kind of brutal.
Has anyone actually had success disputing a total loss valuation like this? Did the insurance company budge at all when you pushed back with your own research? Would love to hear from people who've been through it.