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Other driver admitted fault on video at the scene — now his insurer is denying everything??

I'm so frustrated I don't even know where to start. My daughter got hit last month while making a left turn on a dedicated green arrow — the kind where cross-traffic is completely stopped. She had the arrow, she went, and some guy blew through his red and clipped her rear quarter panel hard enough to spin her car halfway around.

Police showed up but since nobody was hauled away in an ambulance they basically just told them to swap info and left. Here's the thing though — the other driver was super cooperative at the scene. He literally pulled out his phone and recorded a short video of both of them, and in it he clearly says he ran the light. My daughter also took photos of both cars and the intersection.

Fast forward to now: we filed against his insurance, and they're telling us they're not accepting liability. Their adjuster said something about my daughter having an opportunity to avoid the collision and that they "cannot locate" the video the guy supposedly recorded. 🙄 Shocker.

I'm pretty sure the guy told his insurer a totally different story once he realized he'd be on the hook. The intersection has a dedicated signal — when her arrow is green, his light is 100% red, no ambiguity.

Does his insurer even have an obligation to investigate properly? Is that video gone forever if he deleted it from his phone? Are there any traffic cameras at intersections that might have caught this? We're in a state with comparative fault rules so I'm also worried they'll just try to pin some percentage on her to reduce what they pay.

Has anyone dealt with something like this? I feel like we have a strong case but I don't want to get steamrolled by a claims department.

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